Terms of service

What the service does

GenTrend turns a single photo into a short video. You upload one frame, pick a shot from the library, and a third-party AI model renders a clip of five or ten seconds from it. There is no manual editing step and nobody at GenTrend watches your render.

These terms are the agreement between you and GenTrend (gentrend.ai). Using the service means you accept them. If you do not accept them, do not upload anything.

Your account

You sign in with Google, or with your email address and a password. The password is kept only as a salted hash, so we cannot read it; it is set and reset with a six-digit code we send to your email address.

You must be at least 18 years old to use GenTrend. One person, one account. Everything done through your account is your responsibility, including renders started by anyone you let use your device.

The photo you upload

You must hold the rights to the likeness in the photo you upload. In practice that means one of two things: it is your own face, or it is the face of a person who has agreed to you making videos of them.

The same rule covers every tool here that moves a likeness — animating a photo, copying movement from a reference clip, or placing a face into another shot. What the feature is called changes nothing: consent is required for the person in the frame, and for the person in the reference.

You may not upload a photo of a public figure, of a stranger, of someone who has refused, or of anyone under 18 — not even with a parent’s permission.

The photo stays yours. You give us permission to process it for one purpose only: rendering the clip you asked for. That includes sending it to our model providers, which is described in the Privacy policy.

If we have reason to believe an upload breaks this section, we can refuse the render, delete the file and close the account. Credits spent on a render refused for this reason are not returned.

What you may not make

No sexual content involving minors, in any form. This ends the account immediately and is reported to the authorities.

No sexual, violent or degrading content built on another person’s face, whatever permission you believe you have.

No impersonation meant to deceive: fabricated statements by real people, fake endorsements, fake evidence, fake news.

Nothing illegal where you are, and nothing that breaks the rules of the platform you publish it to.

If you see a clip made here that breaks these rules, write to support@gentrend.ai and we will act on it.

The clips are yours

You own the clips you render. Post them, advertise with them, sell them, use them in a commercial project — you need no further licence from us and we take no cut.

We claim no ownership of your clips and we do not use them to promote GenTrend unless you give us written permission first.

We store your clips so that your library works and you can download them later. How long that lasts is in the Privacy policy.

Credits and payment

The service is pay-as-you-go. One credit costs $0.10. A five-second clip costs between 7 and 62 credits depending on the model, and the exact price is shown before you start the render.

Credits never expire. There is no subscription and no monthly reset. Credits bought today can be spent a year from now.

Payments are handled by Cryptomus (card or cryptocurrency) and by CryptoBot (cryptocurrency), or directly with us on request. We never see or store your card details. Prices are in US dollars; your bank or the network may add its own fee.

A cryptocurrency payment cannot be reversed by the network once it is confirmed — there is no chargeback on that rail. Anything we owe you is returned as credits, or as money to a method we can actually send it to.

Credits have no cash value on their own, cannot be transferred between accounts and cannot be withdrawn as money, except as a refund under the next section.

Refunds

If a render fails, the credits go back to your balance automatically, normally within a minute. You do not need to ask.

A clip that finished but that you do not like is not a failed render: the model ran and we were billed for it, so those credits are spent. A shot that fails on one photo but works on another usually means the source frame is too dark or the face is obscured.

If money left your account and the credits never arrived, write to support@gentrend.ai with the payment id. We will find the payment and either credit the account or return the money.

A credit pack bought within the last 14 days and not spent at all can be refunded in full on request.

Availability and changes to the service

The renders run on third-party models. Those get repriced, replaced and occasionally break. We may change the model behind a tier, adjust prices for future purchases, or retire a shot from the library.

A price change never removes credits from your balance, but it can change how many clips that balance buys.

The service is provided as it is. We do not promise uninterrupted availability, and we do not promise that a given shot will look the way you imagined it.

Liability

To the extent the law allows, GenTrend is not liable for indirect or consequential loss, and our total liability for any claim is limited to what you paid us in the twelve months before the claim arose.

Nothing here limits liability that cannot be limited by law, including for death, personal injury or fraud.

Ending the agreement

You can stop using GenTrend at any time and ask for your account to be deleted; the Privacy policy explains how and what is removed.

We may suspend or close an account that breaks these terms — without notice where the breach is serious, meaning the content rules above.

If we close your account for any reason other than a breach by you, unspent credits are refunded.

Changes to these terms

When these terms change we update this page and the date at the top. If a change affects your rights, the price of what you already bought, or what we do with your uploads, we email the address on your account before it takes effect.

Contact

Questions, complaints, takedown requests and refund requests all go to support@gentrend.ai. We answer in English and Russian, normally within two business days.